If you are unhappy about a decision or action of the Alpha Housing, you can make a formal complaint. The Association will investigate any complaint in a fair, open and equitable manner and all information relating to complaints will be treated as confidential.  The person making the complaint will be kept informed of the outcome and any appropriate action taken to prevent similar dissatisfaction in the future.

What to do

You should first submit all details by telephone or in writing to the Chief Executive. If your complaint is given by telephone, you may be asked to confirm the details in writing. The Chief Executive will respond to your complaint within 10 working days.

If you are dissatisfied with the Chief Executive’s response, you can write to the Chairman of the Board of Management. If appropriate, the Chairman will discuss the matter with the appropriate officers or other members of the Board. The Chairman will reply to you within 10 working days.

If following the Chairman’s investigation, you are still not satisfied with the outcome of the matter; you may ask the Commissioner for Complaints (The Ombudsman) to investigate your complaint. It should be noted that the Ombudsman normally expects that a tenant will have used the Association’s internal complaints procedure before bringing a complaint to him/her.

Addresses for Complaints

The Chief Executive
Alpha Housing (NI) Limited
Alpha House
6 Edgewater Road
BELFAST
BT3 9JQ

Appeals should be addressed to:

The Chairman
Alpha Housing (NI) Limited
Alpha House
6 Edgewater Road
BELFAST
BT3 9JQ

Appeals to the Ombudsman should be addressed to:

The Ombudsman
Freepost BEL 1478
BELFAST
BT1 6BR
Free phone 0800 343424

Alpha Housing is focused on delivering quality housing services. If you are dissatisfied with any aspect of our services, you have the right to make a complaint. It is our aim to ensure that all complaints are investigated and resolved as quickly and fairly as possible. To achieve this objective please fill in the form below.